Buster Fetcher® checks every line of your UPS invoices for overcharges, wrong surcharges and double billing. Every error comes to you flagged, with the proof and the amount, ready for you to claim.
Most shippers pay their UPS invoice without checking it. Here's where Buster Fetcher finds money to get back.
Duplicate charges, address correction fees on good addresses, surcharges that shouldn't apply, weight UPS billed but your box didn't have. We check every line.
A billed weight far above what you declared. A signature or declared value fee you may not have asked for. We show you each one, and you confirm.
UPS has paused its guarantee in Canada. When one applies, we claim it.
UPS has paused its guarantee in Canada. We watch every UPS parcel against its delivery promise, so you never have to track what's covered.
On UPS, most of the money is in the invoice. UPS invoices are long, weekly and full of small charges. A package billed twice. An address correction fee on an address that was fine. A Saturday fee on a weekday delivery. UPS can re-weigh your boxes and bill on its own numbers. Buster Fetcher reads every line and flags what doesn't add up.
UPS gives you a fixed window to dispute a charge or claim a late parcel. Miss it, and the money stays with UPS.
Billing disputes are where most UPS money comes back. Buster Fetcher checks every invoice inside the 90 days.
UPS can change its services and guarantee at any time. For the latest, check ups.com or contact us. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.
Buster Fetcher audits UPS invoices line by line across more than 20 types of errors and surcharges. Here are the most common ones, by category.
Billing
Flagged
Invoice of Mar 10
Pkg 1Z…4471
Invoice of Mar 3
Pkg 1Z…4471
Same package, billed on two invoices.
Surcharges
Flagged
Address correction
$18.50
Original address
Valid
The address was right. The fee shouldn't be there.
Weight
Flagged
Billed weight
11 kg
Declared weight
3 kg
You paid for weight your box didn't have.
Surcharges
Flagged
Extended area surcharge
Charged
Postal code
Not on UPS's list
Billed a remote-area fee for a city address.
Service
Flagged
Saturday delivery
Charged
Delivered on
Thursday
Charged for Saturday. It arrived on a Thursday.
Weight
Flagged
Additional handling
Charged
Longest side
40 cm (max 122)
Your box was well under UPS's size limits.
Surcharges
Flagged
Rate on invoice
21.50%
Published rate
19.25%
UPS updates the rate every Monday. Yours didn't match.
Service
Flagged
Saturday surcharge
$16.00
UPS Standard to a home
$0.00
UPS doesn't charge extra for this Saturday delivery.
Weight
Flagged
Additional handling (weight)
Charged
Actual weight
14 kg (max 22)
The fee starts above 22 kg. Your box was 14 kg.
Service
Flagged
Declared value fee
Charged
Declared value
Not requested
You never declared extra value. The first $100 is included.
Examples are illustrative.
UPS can re-weigh and re-measure your package and bill on its own numbers. Sometimes its number is wrong.
UPS bills the higher of actual weight and dimensional weight. When the dimensions on the bill don't match your box, we flag it for you to verify.
UPS adds a handling fee when a package weighs more than 22 kg (50 lb). Charged on a lighter package, it's recoverable.
The fee applies when the longest side is over 122 cm (48 in) or the second-longest is over 76 cm (30 in). Charged on a smaller box, it's recoverable.
UPS charges a fee when it says it had to fix your address. If the address you entered was complete and correct, the fee shouldn't be there.
UPS adds a fee for certain remote areas on its own list. Billed on a postal code that isn't on the list, it's an overcharge.
Residential and Saturday fees stacked in a way UPS's rules don't allow. We check the combination line by line.
UPS sets its fuel rate every week, starting Monday, with separate rates per service type. When the rate on your invoice doesn't match, you've been overcharged.
A dangerous goods fee billed on a package that didn't contain dangerous goods.
A Saturday fee on a package that was delivered Monday to Friday.
UPS delivers some UPS Standard packages to homes on Saturday without a request, and doesn't charge extra for it. A Saturday fee on those is a billing error.
UPS only charges for a signature when you ask for one in your shipping system. Billed without a request, it's recoverable.
Every UPS package includes $100 of coverage. The extra fee only applies when you declare more. Billed without it, it's recoverable.
The same package billed more than once, on the same invoice or across weeks.
The same kind of shipment, on the same lane, suddenly costing more than it did before. Catching it early gives you leverage to push back.
You shipped one UPS service and were billed for a more expensive one.
Packages billed to your account from an address you didn't set up. Often a sign of an error or someone else using your account number.
A UPS service your account doesn't usually use. Worth a second look.
Packages that don't fit your normal shipping pattern. Sometimes a data error, sometimes a billing error.
We connect securely to your UPS account, and our team guides you through setup.
We watch every package and every invoice line, every week. Nothing gets missed.
Billing errors come to you with the proof and the amount, ready for you to claim. Credits land back in your account.
We know UPS's surcharges and billing rules in Canada, not just in the US. Bilingual support in English and French.
Most tools do refunds or invoice audits. We do both, and they share the same data so nothing slips through.
Keep the UPS account you already have. Nothing changes in how you ship.
UPS bills weekly and gives you 90 days to dispute a charge. We check each invoice as it lands, so nothing ages out.
We connect securely to your UPS account, and our team guides you through setup.
UPS has paused its guarantee in Canada. When one applies, we claim it. Your free diagnosis shows what applies to your account.
The ones we check for most are duplicate charges, address correction fees, extended area surcharges and Saturday fees. We also check weight, handling fees, fuel and more on every line.
UPS gives you 90 days from the invoice to dispute a billing error. Late-delivery claims, where a guarantee applies, must be filed within 15 days of the scheduled delivery date. We flag billing errors as each invoice lands, so you have time to dispute them.
For billing errors, you do: we give you the proof and the amount, and you dispute the charge with UPS. When a UPS guarantee applies, we file the late-delivery claim for you, in your name. You keep your own UPS account.
Yes, as long as they're inside UPS's 90-day window. UPS invoices every week, so older invoices age out fast. The sooner you connect, the more we can still claim.
You don't switch carriers. You keep your UPS account. Late delivery refunds are month to month, and you can cancel anytime. Shipping Monitor is a one-year contract, paid for the year up front or monthly. It runs for the full year.
We flag it with the proof and the amount. You dispute it with UPS inside its 90-day window. When UPS accepts it, the credit comes back to your account.
Free UPS diagnosis. No account changes. No commitment.
