22 November 2023

Matt Lessard

Five Key Tactics to Stand Out in E-commerce Business Competition

Ecommerce revolution in mobile

The e-commerce industry is rapidly growing at an unstoppable pace, making the business competition more intense than ever before!

That’s right. Online shopping absolutely changed the way we buy and sell products. This is exactly why e-commerce businesses are sprouting out from everywhere.

Well, with nearly 8.9% of retail purchases anticipated to occur online this year, businesses do have a significant opportunity. But of course, a thriving industry also signifies a more competitive market for businesses. That’s why standing out in e-commerce is definitely a must if you want to stay in the game!

For your company to gain competitive advantage in a crowded market — What are the things to look out for? What strategies should you apply? What should you do to continuously stand out?

In this article, Buster Fetcher® will be giving you five incredible tactics to beat the competition and rise to e-commerce success. Are you ready? Let’s do this!

1. Understand the E-commerce Landscape and Your Business Competitors

The overwhelming growth and potential of the e-commerce industry aren’t a secret. Just like you, thousands of other businesses saw this golden opportunity and began to take advantage of it!

So if you’re just starting out your journey as an online entrepreneur, you first have to assess the playing field. Know who you’re up against, study what they’re doing, and formulate a strategy to win the business competition.

The E-commerce Explosion

Do you have any idea how much potential the e-commerce industry has? I’ll show you!

Let’s go by the numbers — according to Statista, e-commerce sales will hit $6.3 Trillion by 2024. On the other hand, Insider Intelligence projects them to reach $7 Trillion by 2025. Can you believe it? That's a trillion with a T!

With forecasts consisting of massive numbers like these, it’s crystal clear that e-commerce businesses have tons of money to be made.

But as I’ve mentioned earlier, you’re not the only one who knows about this opportunity. $7 Trillion is an enormous pie, and everybody wants a piece of it. That’s why you have to expect intense competition within the market!

Why Competitor Analysis Matters

One way to win the business competition is by analyzing the movements and strategies of your competitors. Why? Well, this gives you an idea of what works best and what doesn’t!

Here are some of the reasons why competitor analysis is so crucial:

Learning from Others' Success: Studying the success stories of your competitors can reveal effective practices, strategies, and decisions that you might not have considered especially if you’re a beginner.

This is also a great opportunity to accelerate your own progress! Instead of starting from scratch, you can utilize the knowledge and experience of those who came before you.
Avoiding Costly Mistakes: Learning about the costly mistakes that your competitors committed beforehand can save you time and resources. So make sure to take note of them!
Mitigating Risks: Analyzing your competitors also reveals potential risks and challenges imposed by the market, giving you enough time to prepare for them in case of a similar situation.
Sharpening Your Unique Selling Proposition (USP): To set your e-commerce business apart, you have to be unique. And by analyzing your competitors, you already increase your chances of doing that!

A USP is a critical marketing strategy that basically differentiates your business from the rest. What can your business offer that nobody else does? What value can you bring to your customers that they can only get from your business?
Setting Realistic Goals: Sometimes, setting up your goals can be a bit overwhelming. A lot of ideas rush into your mind, making it harder for you to distinguish what’s realistic from not.

Well, one way to counter that is again by analyzing your competitors! What are the steps they took to become the successful businesses that they are today? You can take note of those steps and set them as realistic goals for your business.

2. Build Your Edge by Putting Your Customers First

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As an e-commerce business, your success heavily relies on your customers. So make sure to put them first! And how exactly do you do that? By developing an effective Unique Selling Proposition.

What Is the Essence of a USP?

As I’ve mentioned earlier, USP or Unique Selling Proposition is a critical marketing strategy that emphasizes your business’s value to the customers. It highlights what your products and services can offer compared to other competitors in the market!

So, how do you develop an effective USP? Easy — Just remember this 3Cs:

Clarity: Whether it's about unmatched quality, lightning-fast delivery, or unique product features, always be crystal clear.
Consistency: Make sure your USP is echoed everywhere — your website, ads, social media, and even in customer service.
Commitment: Live up to your USP's promise. If you say you offer the best quality, ensure that every product or service you offer meets that standard or even exceeds it!

It's All About the Experience: From Personal Touches to Fresh Innovations

Have you ever had that "they really get me" feeling with a brand? Ah, that right there is the gold standard. You know, it’s not just about selling, it’s more about connecting with your customers!

Moreover, the goal isn’t for them to buy just once. Your goal is to make them come back for more. And more. And more!

The key? It’s to offer a seamless and personalized shopping experience! Ensuring memorable and hassle-free shopping from the first click all the way to the final purchase is one way to do it.

Get this — 80% of shoppers are likelier to buy when the experience feels personalized. But hey, it’s more than just calling your customers by their first name. It’s about smart recommendations and irresistible promos as well.

In fact, 66% of consumers expect brands to know what they want. So do your research! Study the market’s updated preferences, trends, and newest innovations.

Oh, and another thing — always be on the lookout for the next big technological advancement. Trust me, doing this can do wonders for your business!

3. Harness Your Strengths: From Quality to Differentiation

Standing out isn’t just about being seen — it’s about being remembered. So, how do you think your customers will remember your products or services? Let’s find out!

Prioritize Quality

Quality isn't just a simple buzzword, it's a promise! And when your business makes a promise, make sure that you keep it at all costs. Why? Because this could be the difference between a one-time buyer and a lifetime customer.

Your brand’s reputation can easily spread through a lot of channels. It could be in social media, influencers, brand ambassadors, or advertisements. But there’s one effective way to promote your brand reputation — word of mouth.

When customers trust the quality and consistency of your products, they often make personal recommendations to friends, family, and colleagues. In turn, each of those people would also recommend your business to others!

Differentiate Your Product

Have you ever noticed how certain products just instantly grab your attention? That's product differentiation at work. This is a marketing strategy that involves making your product distinct from all the offerings of your competitors.

Simply put — it’s making your product stand out! Whether it's a unique design, an innovative feature, or an eco-friendly approach, these distinguishing elements make a distinct. And hey, customers love distinctive products.

Why? Because it brings a sense of uniqueness, individuality, and perceived exclusivity. See? That’s how appealing a distinctive product is to your customers. So if you want your business to stand out, then make your product stand out!

How Does E-Commerce Offer a Competitive Edge to Businesses?

E-commerce isn't just another way to sell products or services. It's actually a transformative approach to business! In fact, e-commerce already changed the way consumers shop. Here are the reasons why:

Reaches Beyond Borders: Nowadays, online stores are capable of reaching other countries easily. Customers living in Canada can already shop for products from the US, France, Australia, China, and more!
Open 24/7: Anytime and anywhere, customers can access e-commerce platforms just with a single tap on their smartphones.
Data-Driven Decisions: Thanks to the advanced features of several e-commerce platforms, businesses can conveniently access critical data and insights about their performance.
Cost Savings: Businesses no longer need to put up physical stores! Which by the way takes a lot of money for planning, construction, and maintenance.

4. Master Your Marketing Game

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Having the most unique product with the greatest potential ever doesn’t mean anything if you can’t market it properly. It’s like discovering the most delicious recipe for fried chicken and then keeping it all to yourself!

Do you think Colonel Sanders would’ve established Kentucky Fried Chicken if he did that? I don’t think so. This gives us a clear explanation of how important your marketing and branding strategies are.

So now, let’s explore how to make them powerful enough to propel you ahead of the competition!

Targeted Campaigns: Precision is Power

The magic of today’s technology? Tailored Marketing. This refers to a strategy that’s focused on delivering personalized marketing messages, email campaigns, and advertisements to your target audience.

The goal of tailored marketing is to provide a more personalized and engaging experience for your customers. It’s made possible through a collection of customer data which gives businesses an idea about individual preferences, behaviors, and needs.

Almost every e-commerce business right now uses tailored marketing. Why? Simply because it’s what the customers want. According to 92% of marketers, customers and prospects want a personalized experience. So that’s exactly what we’ll give them!

Digital Advertising: Spotlight on Potential Buyers

Since we’re now living in the digital age and the world of e-commerce is growing at an unstoppable pace, marketing and advertising should also keep up.

This is where the beauty of Digital Advertising comes in. It’s the practice of promoting businesses, brands, or products through different platforms on the internet! By leveraging the unlimited reach of digital platforms, businesses can now connect with their target audience easily.

Digital Advertising is a rapidly evolving field of marketing. It uses channels like search engines, social media, online forums, email marketing, and more to expand a business’s reach.

For instance, platforms like Google Ads place your products right before the eyes of potential buyers. With tailored ads based on user behavior, you're not just getting views, but results!

Social Media: Turning Followers into Buyers

Gone are the days when social media platforms like Facebook, Twitter, and Instagram were just places to share pictures for likes and comments. Now, they're a massive marketplace for the whole world!

Just look at TikTok for example — this platform has seen global consumer spending skyrocket to more than $2.5 Billion. Can you believe it? That’s a lot!

Not only that, but a significant 63% of the most effective ads on TikTok make their point immediately, capturing attention from the first second. See? No wonder the sales of e-commerce businesses in Titktok are booming!

How Do You Beat Your Business Competition with Marketing?

Stay Authentic: Always make sure that you can live up to your promises. The goal here is to have lifetime customers, not one-time buyers.
Iterate and Evolve: Regularly analyze your marketing strategies to know what’s working and what’s not.
Engage, Don’t Just Promote: As I’ve said earlier, it’s not just about selling. It’s about connecting with your customers! 89% of consumers return after a positive customer experience, so make sure to engage with your customers as much as you can.

5. Focus on Identity, Customer Loyalty, and Smart Pricing

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Finally, how do you ensure that your brand makes a lasting impression? How do you make customers visit your online store and make purchases? And how do you keep them coming back for more?

Check out these actionable steps to set your business apart and win the competition!

Crafting a Memorable Brand Identity

Remember — every successful e-commerce store has a unique story, a mission, and a vibe that's distinctly theirs. Everything from the company logo, website, advertisements, and merchandise reflects your brand’s identity!

Design Matters: For instance, did you know that 38% of visitors leave a website if they find the layout unattractive? You see, one of the ways to make a lasting impression on your customers is through the brand design. So make it creative and engaging as much as possible!

Oh, and here’s another thing — your product’s packaging is more than just a box. It represents your company’s dedication to giving customers a memorable experience each time they buy a product.

That’s also why the unboxing experience is essential. It gives a lasting impression of how you take care of your customers and make them come back for more!
Voice and Tone: Establishing a brand voice and tone that perfectly represents your company’s products and services is crucial to connecting with the target audience. This also increases your customers’ trust and brand reputation!

Building a Loyal Customer Base

If you want your businesses to stay competitive for many years to come, then you have to build a loyal customer base. That’s right. We’re more interested in lifetime customers!

A valued customer will make a purchase, recommend your business to others, and return to purchase even more. But, how do you make that happen?

Engage Regularly: Indeed, it requires a lot of effort to earn a customer’s trust. That’s why you have to engage with your target audience regularly! Be consistent in publishing high-quality content and advertisements about your products. Then try to engage in a personal interaction with all potential customers!
Rewards and Perks: It also helps to offer exclusive rewards and perks to your loyal customers! This gives them an incentive to shop at your online store multiple times and even make personal recommendations. Oh, and did you know that 62% of consumers spend more on a brand after signing up for a paid loyalty program?

Smart Pricing Strategies

Always aim to find the perfect balance between pricing and quality. This is one of the effective ways to stay competitive in a crowded market like e-commerce. You have to give customers enough reason to keep coming back for more!

Dynamic Pricing: You have to be flexible and adjust your prices based on demand, competition, and even production costs.
Bundling and Offers: Another way to attract customers is by offering promos and bundles! Formulate the perfect combination of products where customers can have the sense of buying more for less.

Standing Out in the Crowded Business Competition: Conclusion

The e-commerce industry is skyrocketing and growing at an unimaginable rate. That’s why if you want to stay in the game, you’ve got to adapt and improve continuously.

E-commerce’s unstoppable growth imposes tons of challenges for businesses like yours. But by embracing uniqueness, focusing on your customers, and consistently innovating, standing out in the competition is absolutely attainable!

Oh, and to help you stay competitive in the e-commerce market and maximize your profitability, here comes Buster Fetcher® to guide you all the way!

Shipping is a huge part of e-commerce business operations. And when it comes to optimizing your shipping strategies, no one does it better than us.

Thousands of businesses across Canada and the US have now enjoyed saving tens of thousands of dollars in shipping costs by subscribing to Buster Fetcher®. And you can be one of them!

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For more information, visit www.Busterfetcher.com or call us directly at 1-844-311-3088.

References

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Five Key Tactics to Stand Out in E-commerce Business Competition