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About Buster Fetcher®

We help companies in Canada and the US save money on shipping with a cutting-edge SaaS solution designed to simplify the shipping process for our clients.

This automated and easy tool manages your refunds for late deliveries and unused labels based on the legal terms you have with your carriers.

We help Businesses Win the Shipping Game™

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What's the story?

Hi! My name is Matt Lessard, co-founder of Buster Fetcher.

When I think about the beginning of Buster Fetcher, I think of my dad, who owns an e-commerce business selling homeopathy and natural remedies for animals and sells to French-speaking countries. He often faced delays in delivering packages. Talking to Canada Post, he learned he could get refunds for these delays, and this was big news! The family saw they were missing out on so many refunds. They also discovered many businesses were in the same boat.

My wife Suzie and I started our own company, Zumalka (formerly Homeoanimal), in 2013. However, in 2017, we were struggling to make a profit. But we were determined to find a solution!

I spoke to my parents about our challenges and told them about a recent issue with a customer from Australia. The customer had paid $70 for shipping but received their $30 product late and wanted a refund for the shipping fee. My father asked me if I had claimed any refunds and explained how an On-Time Delivery Guarantee covers carrier services. He helped me realize I was missing out on potential savings by not claiming refunds.

I decided to take action and checked all the tracking numbers of my guaranteed packages one by one. It was a time-consuming process, but it was worth it - I discovered that more than 20% of my packages were delivered later than promised. So I filed my claims to Canada Post, and voilá! I successfully received the refunds that I absolutely deserved.

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Yes, looking for each tracking number was difficult and consumed a lot of my time, so I had a revelation. Right there and then, I wondered. Is there a faster way for me to claim refunds?

And so it happened. The idea came across my mind and made me think — “Why not create a company that specializes in solving the problem I just encountered?” 

So that’s what I did! I spent over a year gathering a team of brilliant minds and designed a system to help companies save money on their shipping operations!

Finally, at that moment, when the system was up and running in 2018, Buster Fetcher® was born.

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Matt CEO Buster Fetcher-1
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Matt Lessard
CEO and Co-Founder

Connect with Matt on Linked In

Suzie COO Buster Fetcher
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Suzie Cyrenne
COO and Co-Founder

Connect with Suzie on LinkedIn
Check my podcast: Women Powering Ecommerce

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But it's not just about the technology. At the heart of Buster Fetcher® are the people. Our team shares the drive to offer more to our clients. Using our service, they can uncover new revenue opportunities and stand strong against competitors. 

We pride ourselves on nurturing strong customer relationships, offering specialized advice, training, and strategies tailored to each client's needs. 

Meet Our team
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The right attitude and motivation will motivate both parties to stay committed, creating trust and respect in all our relationships.


Constant And Never-ending Improvement (CANI). The fact that nothing is ever finished, perfect or without the need for improvement and growth.


It is excellence, drive, and exceptional performance. We consistently go above and beyond expectations, demonstrate a strong work ethic, and possess the skills and mindset necessary to succeed.

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Join the nearly 2,000 Canadian customers who save on shipping every month with Buster FetcherTM