About Buster Fetcher^®

Hi! My name is Matt Lessard, co-founder of Buster Fetcher.

When I think about the beginning of Buster Fetcher, I think of my dad, who owns an e-commerce business selling homeopathy and natural remedies for animals and sells to French-speaking countries. He often faced delays in delivering packages. Talking to Canada Post, he learned he could get refunds for these delays, and this was big news! The family saw they were missing out on so many refunds. They also discovered many businesses were in the same boat.

My wife Suzie and I started our own company, Zumalka (formerly Homeoanimal), in 2013. However, in 2017, we were struggling to make a profit. But we were determined to find a solution!

I spoke to my parents about our challenges and told them about a recent issue with a customer from Australia. The customer had paid $70 for shipping but received their $30 product late and wanted a refund for the shipping fee. My father asked me if I had claimed any refunds and explained how an On-Time Delivery Guarantee covers carrier services. He helped me realize I was missing out on potential savings by not claiming refunds.

I decided to take action and checked all the tracking numbers of my guaranteed packages one by one. It was a time-consuming process, but it was worth it - I discovered that more than 20% of my packages were delivered later than promised. So I filed my claims to Canada Post, and voilá! I successfully received the refunds that I absolutely deserved.