You alone will decide the length of time your contract with us will be. We are happy to have you among our satisfied clients forever! We only need you to accept the Terms and Conditions posted on BusterFetcher.com and then wait to get your refunds.
If you should decide that you have had enough refunds without having to work for them.... all you have to do is contact our Customer Service team by email at email@example.com and we will terminate the contract whenever you want ;)
Our services don't cost anything. There are no monthly fees. From the refunds you would not have gotten without us, we calculate a 40% commission. In fact, we work to recuperate the money you had already lost, every day, without you even knowing it.
Yes, you can! We ensure to provide you with concrete and useful statistics. Our interface is very simple to use and very visual. All the work we do is oriented towards the sole purpose of allowing you to make better business decisions by saving on shipping fees.
We bill you as soon as the request for a refund has been approved by your carrier. So, if you get a bill from us, this means your refund request has been approved by your carrier and you will be receiving money soon, if not already done!
No, you cannot be penalized by tracking your packages and you can continue to benefit from your rebates. The refunds that we get for you are found in a different section of your bill. Therefore, your rates and billing totals are not affected. Actually, our statistics interface help you better analyze the services your carrier offers you so you can better negotiate your next contract.
Our Customer Service team is available for you from 9AM-5PM from Monday to Friday by phone, email or chat. Contact us anytime!!
We accept payments by Visa and Mastercard.
We sure do! Please consult our Loyalty Program for more details. You will find it in your Dashboard, where you can click the option "Referrals" on the menu on the left, and then "Refer a Friend".
You will find the simple way to change your password here.
Carriers such as FedEx, Canada Post, Purolator or UPS guarantee delivery at a specific time. If there is a delay, even just a few minutes in some cases, they will refund your shipping fee. These claims, however, are not simple or fast to process: this tedious task discourages almost all companies. On the other hand, this is OUR expertise: as soon as you are signed up to BusterFetcher.com, our intelligent system looks for your refund cases and automatically processes claims in your name, all of which is in conformity with your agreement with your carrier. All you have to do is wait for your money to be reimbursed.
It is important to know that it is your carrier, such as Canada Post, UPS or FedEx, that is responsible for your refund based on the billing agreement you have with them. Normally, refunds for late parcels are credited on the next invoice, or deposited on your credit card (which can take up to a month). It is also possible that the carrier sends you a check. In any case, please note that BusterFetcher.com, unfortunately, has no control over how your carrier will decide to reimburse you.
This all depends on the billing agreement you have with your carrier. For businesses that manage shipping labels themselves, through Shopify for example, the delays can take about 1-2 weeks. For other businesses that have an account with the carrier and receive invoices, the refund will appear on the following invoice as a credit. The delay in refunds, therefore, depends on the frequency with which the carrier will bill you.
This will depend on the method in which you pay your shipping fees. Your refunds will, therefore, appear on the carrier invoices or your credit card if this is your preferred payment method. In any case, you are reimbursed on the invoice that follows your claim, BusterFetcher.com will check that all reimbursements have been credited to your account and will periodically update your information.
Our system integrates directly to your account with your carrier (UPS, FedEx, Purolator and of course Canada Post) without interruptions to your usual commercial operations. If you create your own shipping labels with Shopify, we will also connect to your account to follow your packages. The sign-up process is simple and takes less than 2 minutes.
When delegating the tedious task of tracking your packages and claiming refunds, you end up the winner! Here are 4 reasons why.
Firstly, some carriers will charge you fees if you try and request a refund for a package they judge is not justified according to their refund policy. BusterFetcher.com respects the policies of each carrier and regularly and systematically improves the system algorithms to avoid all refusals.
Secondly, BusterFetcher.com respects the claim delays. In fact, after a certain amount of time (about 1 month) it is no longer possible for you to claim refunds for late deliveries. BusterFetcher.com processes the refund requests within the best possible delays to maximize to the fullest your refund potential.
Thirdly, BusterFetcher.com offers more than just refunds on late deliveries: we claim the labeling costs for canceled shipments as well as refunds for any billing errors from the carrier.
Fourthly, the workload associated with the tracking of each package in relation to each carrier's policy as well as managing the labeling cancellations and the full billing review is so huge that many well-known businesses, large and small, have given up their plans to appoint someone to this task. Their conclusion: working with BusterFetcher.com is by far the most profitable, economical and effective solution.
No problem at all! Our sophisticated and secure system is designed to deal with millions of packages a day! In addition, your refund information is saved regularly and our system is backed up with servers Cloud Amazon AWS here in Canada to ensure continuous service no matter how many packages to track 24/7.
Not at all! Since it is your carrier who included the delivery guarantee and refund policy in your contract with you.
The carrier with which you have this agreement promises to deliver your packages at a certain date (and sometimes even a certain time) and to refund if they do not fulfill their end of this contract agreement. By requesting a refund from your carrier, you are simply respecting the agreement you have with them, in the same way, you must pay the deliveries made on time. If the carrier was against the refund of late deliveries, they should not include this guarantee in the contract in the first place.
BusterFetcher.com respects the contract you have with your carrier as well as the refund policies each carrier has.
Please note that many times carriers improve their services following major refund requests. So, your claims can actually have the results of improving their services to you.
Just because clients don't complain doesn't mean your packages are never late. In fact, ALL companies with which we work suffer late deliveries and the refund guarantee is not for your clients but between YOU and your CARRIER. Think about it, if you drop $20 on the ground and no one tells you... this doesn't mean you haven't lost it. The same applies to your late packages, clients rarely contact the company for small delays, but by tracking them you gain big time.
The refunds are made to YOU DIRECTLY by the carrier. Your money never goes through BusterFetcher.com.
Nothing at all! BusterFetcher.com will track your packages and will process the refund requests for you! There is no need to change your usual shipping habits and simply wait for your money!
As soon as we bill you our allotted commissions, this means your request for refund has been approved by the carrier. The payment of the refund will be provided to you according to the payment agreement you have with the carrier (Credit Card, check or other) as a credit on your next bill. This can take a few days depending on the carrier.
The security of your confidential information is a top priority for us: it is very important to us!
With BusterFetcher.com, your information is secured the same way financial institutions do. The secured storage of information is done by AWS with 256-bit encryption and the secure payment transactions are done through Stripe. Actually, your payment information is never seen by us or saved with us.
We never share your information. Our follow-ups are done by closed link internally by members of our BusterFetcher.com team in our Quebec offices.